customer support

Terrington operates a "Full Product Life-Cycle Team" philosophy in respect of our products and services, which means our support is provided by the people who have developed the application from concept to delivery.

This approach means that not only does the support team understand the products inside out, they also understand the users’ needs and issues, and so deliver fast, accurate responses. We offer tailored support packages to suit individual needs so please contact us with your requirements.

“I have no qualms in recommending Terrington for both its product and technical support.”
British Energy, Torness

“I am pleased to say that the service we have received from Terrington has been excellent, and as you are aware has been far in excess of that which we typically receive for some (industry standard) software products.”
York Bioanalytical Solutions, York